Menu
LEGAL INFORMATION
1. General Conditions of Use
2. General terms and conditions of sale for consumers or non-professional buyers
3. Privacy Policy
4. Cookies
LEGAL INFORMATION
Preamble
The site accessible at the address www.saintejoie.com is the property of the limited liability company (SARL) Sainte joie.
Editor:
Sainte joie, SARL with a variable capital of 226 000 euros whose head office is 17 Bis, rue des Cigognes 68590 Saint-Hippolyte and having for unique number of identification the number 480 919 547 and registered with the RCS of COLMAR.
Phone number: 07 50 10 77 91
Email address: contact@saintejoie.com
Hereinafter, "the company".
Hosting:
This site is hosted by the company OVH: http://www.ovh.com
The domain name is hosted by the company OVH: http://www.ovh.com
OVH SAS with a capital of 10 069 020 € RCS Lille Métropole 424 761 419 00045
Head office: 2 rue Kellermann - BP 80157 - 59100 Roubaix - France.
Responsible for the publication: Noémie MEYER FERRÉ
Art director: Madeline Peirsman
Web development: skribascode.fr
We reserve the right to modify these Terms of Use at any time and without notice. Any changes will be effective upon publication online. We thank users for regularly reviewing the Terms of Use in order to be aware of any changes made.
Sainte joie and Maison Meyer are trademarks used exclusively by the company.
Access to and use of the French page of the website is available at www.saintejoie.com (hereinafter the "Website") and implies full acceptance of these Terms and Conditions of Use (hereinafter the "TOU"). If you do not accept these Terms of Use, we would appreciate it if you would immediately disconnect from the site.
For the proper management of the site, we reserve the right to suspend access to all or part of the site at any time and without prior notice, and to remove any information that may disrupt the operation of the site or contravene national laws or to suspend the site in order to carry out updates. Our responsibility cannot be engaged for the inconveniences or the damage relative to the use of the Internet network, in particular in the event of failure, breakdown, difficulty or stop of operation and which would block the access to the site in whole or for part.
Security and confidentiality
This site is exclusively reserved for adults.
Are considered as users all the Internet users who browse, read, view and use this site.
The company reserves the right to request any proof of age from the user.
Access to the site is reserved for people connecting from French territory. If you do not meet this criterion, it is your responsibility to ensure that the legislation of the country from which you are connecting authorizes access. Access to the site and its use are reserved for strictly private and personal use. You agree not to use this site and the information or data contained therein for commercial, political or advertising purposes or for any form of commercial solicitation, including the sending of unsolicited e-mail.
No content from the site or accounts (Instagram, Facebook, LinkedIn etc.) related to the brand's alcohol products should be shared with minors.
Limitation of Liability
The user of the site recognizes that his equipment of connection to the site is under his responsibility and that he must take the appropriate measures to protect his data and in particular from viral attacks by Internet. The user is the only one responsible for the sites he consults. The company cannot be held responsible in case of legal proceedings against the user due to the use of the site. Finally, the user of the site acknowledges that he is responsible for any damage caused to himself, to third parties or to his computer equipment as a result of his connection to or use of the site.
Intellectual property
The site, the domain name of the site, the brands as well as all the contents and the elements which compose it and are reproduced on the site are protected by the laws in force relating to the intellectual property and/or the databases. They are the full and complete property of the company or its partners.
Any total or partial reproduction of these contents is strictly forbidden and is likely to constitute an offence of counterfeiting.
Applicable law
The present general conditions of use of the site are governed by French law and are written in French.
In case of dispute, related to the use of the website, you have the possibility to resort to a conventional mediation procedure.
2. General terms and conditions of sale for consumers or non-professional buyers
Last update : October 29, 2022
Preamble
Please read carefully the present General Conditions of Sale of the site www.saintejoie.com
ARTICLE 1 - Designation of the seller
The present general conditions of sale apply to the sales defined hereafter and carried out by the company Sainte Joie, a limited liability company with a capital of 226 000 €, whose head office is located 17 bis rue des cigognes 68590 Saint-Hippolyte- France, registered in the Colmar trade and companies register under the number 480 919 547.
ARTICLE 2 – Champs d’application et acceptation des Conditions générales de vente
The present General Conditions of Sale apply, without restriction nor reserve to the whole of the sales concluded by the company "Sainte joie" (hereafter indicated "the Salesman") near consumers and nonprofessional purchasers (hereafter indicated "the Customers or the Customer") (also indicated individually like a "Party" and collectively like "the Parties") wishing to acquire the products proposed with the sale by the Salesman ("the Products") on Internet site www.saintejoie.com (hereafter indicated "the Internet Site").
They specify in particular the conditions of order, payment, delivery and management of possible returns of the Products ordered by the Customers.
These General Terms and Conditions of Sale may be supplemented by special conditions, stated on the Website, before any transaction with the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales via other distribution and marketing channels.
These General Terms and Conditions of Sale are systematically communicated to all Customers prior to placing an order and shall prevail, if necessary, over any other version or any other contradictory document.
They are accessible at any time on the Website in the "LEGAL INFORMATION" tab.
The Customer declares that he/she has read and accepted the present General Terms and Conditions of Sale before placing his/her order. The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale.
These General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the Customer's purchase is the one in force on the Website at the date of placing the order.
ARTICLE 3 – Orders
3-1 Placing an order
It is the Customer's responsibility to select on the Website the Products he/she wishes to order, according to the following procedures:
To place an order, the Customer must first identify himself or register on the Website by entering his data to create his customer account.
For any questions relating to the products and your orders, you can contact us by email at the following address contact@saintejoie.com or by phone at 07 50 10 77 91.
The Customer then selects and deposits without commitment the products of his choice in his basket, within the limit of available stocks. The Customer can at any time view the contents of the basket and delete products.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions could have occurred as for this presentation, the responsibility of the Salesman could not be committed.
The registration of an order on the Website is carried out when the Customer accepts the present General Terms and Conditions of Sale by ticking the box provided for this purpose and validates his order.
The validation of the basket implies the acceptance of the entirety of the present General Sales Conditions as well as the general conditions of use of the Website.
Any order placed, validated by the Customer and confirmed by the Vendor, under the conditions and according to the methods described above, on the Internet Site constitutes the formation of a contract concluded at a distance between the Customer and the Vendor.
The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of a previous order.
3-2 Modification of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.
3-3 Cancellation of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be cancelled, except in the event of the exercise of the right of withdrawal or in the event of force majeure.
ARTICLE 4 - Protection of minors
In accordance with article L. 3342-1 of the Public Health Code, the sale of alcohol to minors is forbidden. The customer confirms by validating his order on the site to be eighteen (18) years old at the date of the order.
ARTICLE 5 – Prix
The Products are supplied at the prices in force appearing on the Internet Site at the time of the recording of the order by the Salesman. The prices are expressed in Euros, all taxes included.
Except in the case of refunds made within the framework of the exercise of the right of withdrawal or for lack of conformity and hidden defect, the Seller will not refund the VAT applied to purchases made on the site (even in the case where the Customer, after receipt, resends the Products to a third country).
These prices are firm and non-revisable during their period of validity, as indicated on the Website, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include the costs of processing, shipping, transportation and delivery, which are invoiced in addition, under the conditions indicated on the Website and calculated prior to placing the order.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transportation and delivery costs, as calculated prior to the validation of the order by the Customer, are fully charged to the Customer.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the ordered Products.
ARTICLE 6 – Conditions de Paiement
Sainte joie has put in place efficient security measures to guarantee the protection of the personal data of the Customers.
Sainte joie relies on mechanisms of encrypted authentication answering the current standards of safety. The measures put in place guarantee the confidentiality and integrity of your data throughout the payment transaction.
The price is payable in full on the day the order is placed by the Customer, by secure payment to a bank partner of the Vendor, according to the following methods:
Sainte Joie
IBAN : FR 76 3008 7332 0300 0623
BIC : CMCIFRPP
The payment by bank card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer can ask for the cancellation of the payment and the restitution of the corresponding sums.
In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France or Monaco.
The setting to the cashing of the check is carried out with reception of the mail of the Customer sent in the three (3) wrought days following the validation of its order, and with the following address:
Sainte joie
17 bis rue des Cigognes
68590 Saint-Hippolyte
France
The payments carried out by the Customer will be regarded as final only after effective collection of the sums due, by the Salesman.
ARTICLE 7 - Availability of the goods
Product offers are valid within the limits of available stocks, as specified when the order is placed. Indeed, at the time of the validation of the order, there may be a difference between the available stock and the existing physical stock.
In the event of unavailability of products after placing your order, we will inform you by email or telephone as soon as possible, offering you either to order another product presented on the site as a replacement, or to cancel your order. The seller is not responsible for any shortage of stock or unavailability of products. In order to ensure a better quality of service and availability of our products to all its customers, the seller reserves the right to limit the quantity of products that can be purchased by the Customer, in accordance with the provisions applicable in this area and in particular that of Article L. 121-11 of the Consumer Code.
Unless the customer provides proof to the contrary, the data recorded by the site constitutes proof of the nature, content and date of all transactions between the seller and its customers. In the event of a dispute between the seller and one of its customers regarding a transaction carried out on the site, the data recorded by the seller is considered valid proof of the content of the transaction, unless the customer provides proof to the contrary.
ARTICLE 8 – Délivrance des Produits commandés
The delivery of the Products means the transfer to the Customer of the physical possession or control of the ordered Products.
The Products ordered by the Customer will be delivered in Metropolitan France and Corsica within fifteen (15) working days from the dispatch of the order to the address indicated by the Customer at the time of ordering on the Website; and except in the case of force majeure as mentioned in Article 15 below or when extreme weather conditions make the transport of Products inadvisable (high heat or heavy frost).
Any order placed on a non-working day will result in the postponement of the delivery period to the next working day.
Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered at once.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits specified above.
However, these deadlines are communicated as an indication.
The transport prices are inclusive of VAT at the current rate of 20%, per shipment.
If the ordered Products were not delivered within 15 days after the indicative date of delivery, for any other cause than the force majeure or the fact of the Customer, the Customer will be able to notify to the Salesman, under the conditions envisaged in the article L 216-6 of the Code of the consumption, the resolution of the sale, after having put the Salesman in residence to carry out itself within a reasonable additional time not respected by the Salesman.
The resolution can be immediate if the Seller refuses to execute or if it is obvious that he will not be able to deliver the Products or if the delay of delivery not respected constituted, for the Customer, an essential condition of the sale.
In case of cancellation of the sale, the sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of denunciation of the contract, to the exclusion of any compensation or deduction.
The deliveries are ensured by an independent carrier, at the address mentioned by the Customer at the time of the order and to which the carrier will have easy access.
The Customer therefore acknowledges that the carrier is responsible for making the delivery and shall have no recourse against the Seller in the event of non-delivery of the goods transported.
ARTICLE 9 - Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of 14 days from the date of receipt of the Products to exercise his right of withdrawal from the Vendor without having to justify his reasons or pay any penalty for reimbursement purposes, provided that the Products are returned in their original packaging and in perfect condition within 5 days of the notification to the Vendor of the Customer's decision to withdraw.
The returns are to be made in their original state allowing their return to the market in new condition, accompanied by the purchase invoice.
Damaged, soiled or partially consumed products are not accepted.
The right of withdrawal may be exercised online, using the withdrawal form available on the Site, in which case an acknowledgement of receipt on a durable medium shall be immediately communicated to the Customer by the Vendor, or any other unambiguous statement expressing the will to withdraw.
In the event that the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs shall be reimbursed; the cost of returning the Product(s) shall be borne by the Customer.
The refund will be made within 14 days from the notification to the Seller of the decision to withdraw.
When the right of withdrawal expires on a Saturday, Sunday or holiday, the said period is extended until the next working day.
In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed; the return costs remain at your charge.
The returns are to be made in their original state in perfect condition for resale.
Any product which will have been deteriorated or partially consumed will not be able to profit from the right of retractation envisaged by the present article. It is therefore strongly advised to the customer to be careful when opening his packages and to keep the packaging until the deadline of the withdrawal period.
The refund will be made by crediting the customer's bank account.
ARTICLE 10 - Reserve of property - Transfer of risk
The ordered products remain the property of the salesman until the complete collection of the price by the salesman, in accordance with the terms of the law n°80 336 of May 1, 1980, relating to the reserve of property.
On the other hand, the Customer will assume the risks (in particular of loss, theft or deterioration) related to the products delivered as from their delivery to the address indicated on the Internet site at the time of the placing of the order.
ARTICLE 11 – Responsabilité du Vendeur et Limitation de responsabilité
The Products sold on the Website comply with the regulations in force in France.
The Products supplied by the Vendor benefit by right and without additional payment, independently of the right of retraction, in accordance with the legal provisions:
In no case, the responsibility of the salesman could not be committed for any damage which would not result from a failure of the salesman with one of its obligations.
ARTICLE 12 – Réclamation
Any complaint concerning problems of breakage, loss or theft of all or part of a shipment, will have to be made at the time of delivery to the carrier, by an express mention on the delivery note, then be confirmed to us by registered mail within 48 hours. The customer must never accept a parcel or product partially or completely damaged upon delivery. If a product appears damaged, the customer must refuse the entire delivery. After agreement of our services, the missing or damaged goods will be replaced free of charge and if this is not possible they will be refunded. When the delivery note is signed without any clear and explicit reservation or without any reservation, the parcels are considered as conform. No claim will be accepted. The salesman could not be held for person in charge of an impossibility of delivery not being ascribable to him such as the absence of the customer, an error of address, telephone number transmitted, a lack of information in the conditions of access of the place of delivery...
ARTICLE 13 – Protection des données personnelles
Pursuant to Law 78-17 of January 6, 1978 amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices, in particular.
This data may be communicated to any of the Seller's partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated through the Website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of such data.
The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him.
This right can be exercised under the conditions and according to the methods defined on the Website or by formulating your request by e-mail to contact@saintejoie.com.
In accordance with the law n° 2000-719 of August 1, 2000, the contact information declared by the user may be communicated upon request of the legal authorities.
ARTICLE 14 – Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code, or from exceptional health or climatic hazards beyond the control of the Parties.
By express agreement, the following are considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals, without this list being exhaustive natural phenomena such as lightning, floods, hurricanes, earthquakes, fires, explosions and others; war or the use by a State or a terrorist group of weapons of any kind disrupting the continuity of commercial relations; strikes or social movements of national scope; lockout; the declaration of martial law or the decision of a Government to set up a maritime, air and/or land blockade; the propagation of a virus disrupting the continuity of commercial relations, in particular through governmental decisions declaring a confinement, a state of health emergency, or any other measures directly or indirectly affecting the proper performance of the contractual obligations; the shortage of raw materials making the performance of the service impossible, the blocking of means of transport or supplies; the stoppage of telecommunication networks, in particular networks accessible via the Internet, or difficulties specific to telecommunication networks external to the Parties.
The Party noting the event shall immediately inform the other Party of its inability to perform its service and justify this to the latter. The suspension of obligations shall in no case be a cause of liability for non-performance of the obligation in question, nor shall it lead to the payment of damages or penalties for delay. The two Parties will then agree on the conditions under which the performance of the contract will be continued.
ARTICLE 15 - Applicable Law – Litigation
The present General Terms and Conditions of Sale are governed by and must be interpreted in accordance with French law. Any disputes relating to the interpretation or application of these General Terms and Conditions of Sale shall be brought before the French courts, competent in the jurisdiction of the seller's registered office.
In accordance with Article L.612-1 of the French Consumer Code, the Customer is informed that he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution procedure. In accordance with the ordinance number 2015-1033 of August 20, 2015 and the implementing decree number 2015-1382 of October 30, 2015, any dispute or litigation known as consumer, subject to Article L612-2 of the Consumer Code, may be the subject of an amicable settlement by mediation with:
CM2C Center for Consumer Mediation of Justice Conciliators.
To submit a dispute to the mediator, the customer can send his request by simple or registered mail to the address: 14 rue Saint Jean 75017 PARIS
Or send an e-mail to: cm2c@cm2c.net
Whatever the means used to seize the mediator your request must contain the following elements to be treated with speed your postal coordinates, e-mail and telephone coordinates as well as the names and complete address of the salesman, a short statement of the facts, and the proof of the preliminary steps near the salesman.
In case of dispute related to the execution of an order, if you are a final consumer natural person, you have the possibility of resorting free of charge to a conventional mediation procedure or any other procedure of alternative mode of settlement of disputes. If you wish, you can use the online dispute resolution service proposed by the European Commission in accordance with Article 14 of Regulation (EC) No 524/2013. This platform is accessible at the following address: double. https ://webgates.ec.europa.eu/odr/. The use of mediation is an alternative mechanism that is not a prerequisite for legal action.
In accordance with article L. 223-1 of the French Consumer Code, you have the possibility of registering free of charge on a bloctel list of opposition to telephone canvassing (ww.bloctel.gouv.fr) in order to no longer be canvassed by a professional, except when the canvassing takes place within the framework of the execution of a current contract and is related to the object of this contract.
ARTICLE 16 - Applicable Language
The present General Terms and Conditions of Sale and the operations resulting from them are written in French.
In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 17 - Assistance
For any additional information, you can send an e-mail to contact@saintejoie.com
Appendix Model Withdrawal Form
Withdrawal form
(Articles L. 221-18 and R. 221-3 of the Consumer Code)
Please complete and return this form.
To the attention of:
Sainte joie
17 Bis rue des cigognes
68590 SAINT-HIPPOLYTE
Or by e-mail: contact@saintejoie.com
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on / Delivered on (*): (*) Delete as appropriate.
____________________________________________________________
For the service:
____________________________________________________________
Name of the customer who placed the order: _____________________________________________________________
Address of the customer who placed the order: _____________________________________________________________
Date of order: _____________________________________
Signature du client en cas de notification du présent formulaire sur papier :
3. Politique de confidentialité de Sainte Joie
Last update : October 29, 2022
Preamble
We take your privacy very seriously, and we are committed to protecting it. We believe that you should be able to easily find out what personal information we have collected and use.
This privacy policy (the "Privacy Policy") sets forth our policy for the collection, use and disclosure of personal information collected on the website or during our events.
If you have any questions about the Privacy Policy, you can contact us at contact@saintjoie.com.
The term "Saint joy", "we", "us" and "our" refers to Saint joy as the controller of your personal data, unless otherwise specified in this privacy policy.
The personal data privacy policy is offered to you by the company in the context of the French law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the "RGPD").
The person responsible for the processing of personal data is Mr. Gilles MEYER.
He can be contacted by phone at 07 50 10 77 91 from Monday to Friday from 2pm to 5pm, by email at contact@saintejoie.com or by mail (Sainte joie 17 bis rue des Cigognes 68590 Saint-Hippolyte).
The person in charge of the data processing is held to answer to the user within thirty days (30) maximum and commits itself to guarantee the integrity and the confidentiality of the collected data. It keeps all the data collected under reasonable security conditions for a period of time depending on the purposes for which the data is collected and processed and which can reach a maximum of ten years.
All users have the right to access, rectify, delete and oppose their personal data at any time.
Personal data collected
All personal information about you collected on the site, including in particular nominative information of a personal nature, which has been collected is subject to the confidentiality and cookie management policy. They are accessible from the link "legal information" provided at the bottom of each page of the site. We invite you to consult this link regularly to take note of any changes made to it.
All data that can identify a user must be considered as personal data.
We collect and process such data when the user:
Depending on what you provide to us, such information may include:
Information requested is necessary to process your order, to respond to your requests or to provide you with our products and services. If you do not provide this information, it may delay or even make it impossible to process your order, respond to your inquiries and provide the products or services.
We ask you to provide us only with the data requested or necessary for your order, with the exception of sensitive data relating to race, ethnic origin, political opinions, religious or philosophical beliefs, and data concerning health, sex life or sexual orientation.
If you provide personal data for someone other than yourself, you should check that you have the right to disclose it to us without us taking any other steps required by data protection legislation, we may collect, use and disclose the data for the purposes described in this Privacy Policy. You must ensure that the data subject is aware of the matters set out in this Privacy Policy. The individual must also give the consents, set out in this Privacy Policy, in relation to how we process their personal data.
We do not directly or indirectly collect personal data from minors. We ask you not to provide us with personal data of persons who do not meet the age of majority criteria.
Use of personal data
We use your personal data with your prior consent.
We use your personal data to, among other things
Data is kept for three years, starting from the last action, and then deleted or archived in order to comply with legal retention obligations for potential customers. For our customers, data is retained for the duration of our business relationship, and up to 10 years, and then deleted or archived to meet legal retention requirements.
This privacy policy indicates our current practices and may be changed and updated from time to time. When we post changes to this Privacy Policy, we will change the "Effective Date" at the top of this Privacy Policy to indicate that such changes have become effective.
4. Cookies
During his visits to the site, a cookie may be automatically installed on the user's browser, which he accepts.
A cookie is an element used to record information relating to the navigation of the user on the site without allowing its identification. In such a case, the user's consent is necessarily requested and the period of validity is fixed at thirteen months. Their deactivation may disrupt navigation on the site without the company being held responsible.
The cookies that may be generated by the WordPress content management software or one of its extensions are not used in any way by the company, regardless of their nature. The user can deactivate any cookie through the settings in his operating software or by configuring his browser according to the indications of its publisher.
Each user is free to configure the management of cookies by configuring his browser to:
The User can access the configuration of the management of cookies by his browser by following the links below:
Microsoft Edge More... > Settings, Select "Show advanced settings", under Privacy and Services > Cookies, select the option that suits you.
Mozilla Firefox Open the "Tools" menu, select "Options", click on the "Privacy" tab and choose the options you want.
Google Chrome Open the settings menu (wrench logo), select "Options", click on "Advanced Options", then in the "Privacy" section, click on "Content Settings", and choose the options you want.
Safari choose "Safari > Preferences" and then click on "Security"; in the "Accept Cookies" section choose the desired options.
Opéra Open the "Tools" or "Settings" menu, select "Delete Private Data", click on the "Detailed Options" tab, and choose the desired options
All complaints, suggestions, requests for assistance, questions regarding the above paragraphs can be handled by the person in charge of personal data, who can be contacted through the email address: contact@saintejoie.com
Alcohol abuse is bad for your health. To consume with moderation.
